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Structured public business summary

Foundever

We combine digital operations, AI & agentic services and CX delivery into a model that delivers gains in satisfaction, retention and revenue.

Luxembourg

Official website

Machine-readable JSON profile

Business nature

Primary business nature
Not provided
Customer market
Not provided

Operating hours

Hours not provided.

Categories

  • Other Businesses & Services (primary)

Services

  • Contact Center as a Service (CCaaS) — Foundever’s Contact Center as a Service (CCaaS) is a secure, cloud-based platform that unifies voice, email, chat, SMS, and social interactions. It integrates with existing CRM/CTI tools, adds intelligent automation, and scales with demand to improve agent efficiency and customer experience. Flexible deployment and cost efficiency help turn contact centers into value drivers.
  • Debt Collections — Foundever’s first-party collections service uses AI-driven analytics, skilled agents, and compliance tools to reduce bad debt while protecting customer experience. The solution segments accounts by behavior and risk, optimizes contact timing and channels, and routes cases by stage. On-screen guidance, training, and speech/text analytics help improve performance, compliance, and satisfaction.
  • Rightshoring — Foundever’s Rightshoring service delivers flexible, globally distributed CX operations that balance cost, quality, and resilience. We combine onshore, nearshore, offshore, and unified virtual teams with local hiring, multilingual hubs, automation, and secure technology. The model supports hybrid work, consistent culturally aligned omnichannel experiences, business continuity, and rapid implementation.
  • Self-service Solutions — Foundever’s Self-Service solutions deliver 24/7 digital support that lets customers resolve inquiries without agent intervention. Using conversational AI, knowledge management, and tailored content, they reduce call volume and handle time, lower customer effort and churn, and improve agent productivity and consistency. Our approach applies decades of CX expertise, field observation, and KPI-driven design for scalable omnichannel self-service.

Service areas

  • Luxembourg

Public contacts

Declared AI capabilities

  • Online booking — Detected from public website navigation or discovery metadata.
  • Online support — Detected from public website navigation or discovery metadata.

Directory status

Registry verification: Not Registry Verified

Directory score: 95

Public source evidence