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Helpshift

Welcome to the Gameloft support page. How can we help you? We have ready answers for many common questions about Home Page.

San Francisco, CA, United States

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Machine-readable JSON profile

Business nature

Primary business nature
Not provided
Customer market
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Operating hours

Hours not provided.

Categories

  • Education & Training (primary)
  • Media & Entertainment

Services

  • Care AI — AI agent that autonomously resolves 70%+ of player queries using gaming-specific training data.
  • Community AI — AI agent for cross-platform sentiment monitoring, community health insights, and fandom analytics.
  • Community Management — Expert community managers who build authentic player relationships and grow fandom across platforms.
  • Community Management Services — Expert human community managers who build relationships, moderate discussions, and grow player fandom.
  • Community — Helpshift — Helpshift's Community solution helps game studios build and manage thriving player communities across platforms. Community AI monitors cross-platform sentiment, surfaces insights, and supports fandom growth — while expert human community managers foster authentic connections that turn players into long-term advocates.
  • Cross-Platform Sentiment Monitoring — Unified monitoring of player sentiment across Discord, social media, app stores, and in-game channels.
  • Engage AI — AI agent for proactive player re-engagement, VIP care, and live incident management.
  • Helpshift Human Services — Helpshift Human Services delivers strategic expertise and operational oversight across Support, Engagement, Trust & Safety, and Community — backed by 25+ years of gaming industry expertise from Keywords Studios. Gaming specialists work alongside AI agents to handle complex escalations, VIP relationships, trust reviews, and community management that require human judgment.
  • Human Support Services — Gaming specialists who handle complex player issues with context and expertise.
  • In-Game Technology — Native SDK integration for iOS, Android, Unity, and Unreal Engine — delivering support inside the game without breaking immersion.
  • Live Incident Management — Proactive outreach and communication to players during game incidents to minimize churn.
  • Player Engagement — Helpshift — Helpshift's Player Engagement solution enables game studios to move from reactive support to proactive engagement. By combining Engage AI with VIP human services, studios can orchestrate personalized outreach for VIP players, manage live incidents, reduce churn, and unlock new retention and monetization opportunities — all from within the game.
  • Player Support Specialists — Gaming experts who handle complex escalations and high-stakes player interactions that AI cannot resolve.
  • Player Support — Helpshift — Helpshift's Player Support solution is the only end-to-end platform built specifically for gaming. It combines in-game technology, AI agents (Care AI), and expert human support services to protect player immersion, resolve issues at scale, and deliver 40% higher CSAT compared to channels that pull players out of the experience.
  • Trust & Safety Operations — Human moderators and safety specialists who enforce community policies and manage complex trust cases.
  • VIP Player Services — Dedicated specialists delivering personalized, high-touch care to a studio's most valuable players.
  • VIP Services — Dedicated human specialists providing personalized, high-touch care for your most valuable players.

Public contacts

Declared AI capabilities

  • Online checkout — Detected from public website navigation or discovery metadata.
  • Online support — Detected from public website navigation or discovery metadata.

Directory status

Registry verification: Not Registry Verified

Directory score: 100

Public source evidence