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Structured public business summary

Intermedia

Intermedia is a leading one-stop shop for unified communications, business email, VoIP, web/ video/ content sharing, identity & security services. Learn more

United States

Official website

Machine-readable JSON profile

Categories

  • Unified communications (primary)
  • Telecom & Internet

Services

  • Intermedia Contact Center — Cloud-based contact center software from Intermedia that helps businesses manage customer interactions across voice, SMS, web chat, email, and other channels with intelligent routing, AI-powered workflows, analytics, reporting, workforce optimization, and CRM integrations.
  • Intermedia Contact Center Elite — Omnichannel contact center solution with Contact Center Pro capabilities plus SMS, web chat, WhatsApp, surveys, power dialing, scheduling, dynamic notifications, and AI-powered interaction insights.
  • Intermedia Contact Center Pro — Contact center solution with ACD, IVR, intelligent routing, queued callbacks, call monitoring, contextual transfers, wrap-up tools, and reporting.
  • Intermedia Unite AI Solutions — AI-powered solutions within Intermedia Unite that help businesses automate tasks, summarize calls and meetings, improve productivity, and gain insights from customer conversations.
  • Intermedia Unite Company Messaging — Intermedia Unite Company Messaging enables businesses to send and receive SMS and MMS messages from a company's main business number or toll-free number, allowing groups of users to respond to customers through the Unite desktop and mobile applications.
  • Intermedia for Financial Services — Secure and compliant cloud communications and collaboration solutions for financial services firms, including voice, messaging, email, video conferencing, contact center, archiving, backup, and productivity tools.
  • Intermedia for Legal Firms — Cloud-based communications and collaboration solutions for law firms, including business phone systems, secure email, messaging, video meetings, file management, archiving, contact center capabilities, and AI-powered communication tools.
  • Intermedia for Microsoft Teams — Intermedia for Microsoft Teams integrates cloud business communications with Microsoft Teams, including enterprise calling, SMS, AI-powered call intelligence, Contact Center capabilities, and communications archiving.

Service areas

  • United States

Public contacts

Declared AI capabilities

  • Online booking — Detected from public website navigation or discovery metadata.
  • Online support — Detected from public website navigation or discovery metadata.

Directory status

Registry verification: Not Registry Verified

Directory score: 95

Public source evidence