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Kaizn – AI Contact Centre Solutions & CX Technology
Kaizn works with businesses to improve customer service and make better use of their communication technology. From modernising contact centres and upgrading business phone systems to exploring AI-powered customer service, the team provides advice tailored to each organisation’s needs. Its expertise covers customer experience (CX) technology, Contact Centre as a Service (CCaaS), Unified Communications as a Service (UCaaS), Voice AI, conversation analytics, workforce management and automated quality assurance. Kaizn helps organisations compare providers, assess available solutions and choose technology that fits their goals, budget and existing systems. With so many platforms and providers on the market, choosing the right technology can be challenging. Kaizn takes a practical, independent approach, focusing on what works for the business, its employees and its customers rather than promoting a one-size-fits-all solution. Whether a business is planning a new contact centre, improving call handling, automating repetitive tasks or reviewing its current communications setup, Kaizn provides guidance throughout the process. The aim is to simplify decision-making, improve day-to-day operations and get greater value from technology. For organisations looking to modernise customer interactions, explore Voice AI or build a more connected communications environment, Kaizn offers the expertise to make informed technology decisions with confidence.
Sippy Downs, QueensLand, Australia
Business locations
- Kaizn8 Fairfax St, Sippy Downs, QLD, 4556, Australia
Business nature
- Primary business nature
- Not provided
- Customer market
- Not provided
Operating hours
Business hours · Kaizn
Timezone not provided
- Monday
- 08:00–16:30
- Tuesday
- 08:00–16:30
- Wednesday
- 08:00–16:30
- Thursday
- 08:00–16:30
- Friday
- 08:00–16:30
- Saturday
- Hours not provided
- Sunday
- Hours not provided
Categories
- Call center services (primary)
- VoIP services
Services
- AI Agent Coaching
- AI Customer Service & CX Software & Solutions — Kaizn advises on, implements and manages AI customer service and CX software for contact centres. Independent expert guidance.
- AI Customer Service Tools & Solutions
- AI Quality Assurance
- Financial
- Kaizn Blueprint — A 45-minute independent assessment with a senior advisor, followed by written recommendations for contact centre, CX, AI and communications technology within 3 business days.
- Outbound Dialler Software & Systems
- Outbound Sales & Campaign Optimisation
- Small Business & Office Phone System Advisor
- Small Business Phone Solutions
- Small Business Phone Systems — Kaizn advises on, implements and manages small business and office phone systems, including hosted and VoIP solutions. Independent expert guidance.
- UCaaS
- Voice AI Solutions
- Voice AI Tools & Solutions for Contact Centres — Kaizn advises on, implements and manages voice AI tools, solutions and AI voice agents for Australian contact centres. Independent expert guidance.
- voice bots, automated call routing, AI receptionists
Service areas
- Australia
- New Zealand
Public contacts
- Public email: info@kaizn.au
- Public phone: +61 1300 570 703
- facebook: https://www.facebook.com/wearekaizn
- instagram: https://www.instagram.com/wearekaizn
- linkedin: https://www.linkedin.com/company/wearekaizn
- linkedin: https://www.linkedin.com/in/danielhardingcontactcentres/
Declared AI capabilities
- Online support — Detected from public website navigation or discovery metadata.
Directory status
Registry verification: Not Registry Verified
Directory score: 100
Public source evidence
- Contact Centre & CX Technology Advisory | Kaizn
- Small Business & Office Phone System Advisor | Kaizn
- Voice AI Tools & Solutions For Contact Centres | Kaizn
- AI Customer Service & CX Software & Solutions | Kaizn
- Banking & Finance Industry CX & Communication Solutions & Provider | Kaizn
- Contact Centre Solutions for Financial Services in Australia
- Why Do Contact Centre Agents Switch Between Screens?
- Contact Centre CX & Communication Solutions & Provider | Kaizn